Privacy Policy

1. About Your Privacy and This Privacy Policy
Your privacy is extremely important to us. We are constantly putting a great deal of thought, effort, tools, resources and procedures in place in order to protect and safeguard your privacy. This document is our “Privacy Policy” and it contains details on issues related to your privacy when using our services. This Privacy Policy applies to visitors to the public websites owned and operated by wellness Life and Coaching, the registered users of wellness Life and Coaching’s associated mobile and web application (collectively with the websites, the “Platform”), and to the coaches that provide the Coaching Services (“Coaching”). It is intended to inform you of our policies, procedures and practices regarding the collection, use and disclosure of any information that you provide through the Platform.

The Privacy Policy is part of our Terms and Conditions. The terms in the Privacy Policy (such as, but not limited to, “we”, “our”, “us”, “Platform”, and “Coaching Services”) have the same meaning as in our Terms and Conditions document. When you use our Platform, you accept and agree to both the Terms and Conditions and to the Privacy Policy. If you do not agree to be bound to the Privacy Policy you should stop using the Platform immediately or cease to provide the Coaching Services, as applicable. By accessing and using our Platform or providing the Coaching Services, as applicable, you affirm that you have read the Terms and Conditions and the Privacy Policy and that you understand, agree to and acknowledge all the terms contained in both of them.

2. Information Collection, Use, and Disclosure
To let us operate the Platform effectively and to let you use the Platform, including the Coaching Services, we may collect, use, and store the information described below. We also disclose certain information to third parties, as described further below. The information we collect is received directly or indirectly from you and generated in the course of your use of the Platform. The data we collect is not used for marketing or any other purposes except as specified in this Privacy Policy.

Visitor Data: WL&C collects, uses, and stores data regarding user visits to its website and use of the WL&C application (“Visitor Data”), including the particular pages visited or viewed by the user, the amount of time the user spent on the website or application, website errors experienced by the user, visits to the WL&C “FAQ” page, and information about the browser or device used to access the website and application. These practices apply to users who visit pages for prospective Coaches.

Coaching Session Data: WL&C collects, uses, and stores certain general data regarding user counseling sessions such as whether a live session has been scheduled by the user, whether a Coach or user joins a scheduled session, when a coaching session began and ended, and whether a coaching session was canceled or re-scheduled.

Customer Data: WL&C collects, uses, and stores certain data from users that have signed up for WL&C’s services such as a user’s self-reported name or nickname, age, e-mail address, phone number, and emergency contact information (“Customer Data”).

Coach Data: In order to credential, this data includes information such as the Coach’s name, e-mail address, phone number, address, and education and job history (“Coach Data”).

Communications Data: WL&C collects, uses, and stores communications between users and Coach, and communications between users and WL&C’s customer service team (“Communications Data”).

Protecting this information is important for us. Other than in the ways detailed in this Privacy Policy, we will never use or disclose any information unless you requested or approved us to do so.

Purposes for Which Information is Used
We may use the information we collect for one or more of the following purposes:

Communication with you

  • To contact you or provide you with information, alerts and suggestions that are related to the coaching process.
  • To verify your identity.
  • To reach out to you, either ourselves or using the appropriate authorities, if we have a good reason to believe that you or any other person may be in danger or may be either the cause or the victim of a criminal act.

Delivery of services to you

  • To create your billing account and let you log in to your account and use our belling Platform.
  • To manage your account, provide you with customer support, and ensure you are receiving quality service.
  • For billing and transaction processing purposes.

Administration and improvement of services

  • To supervise, administer and monitor the coaching process.
  • To measure and improve the quality, effectiveness and delivery of our services.

Compliance with law

  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
  • To comply with applicable state and federal laws, including, but not limited to laws related to protecting client and public health and safety.

Purposes for Which Information is Disclosed to Third Parties
Information about you may be disclosed to third parties for one or more of the following purposes:
For business purposes: Only as necessary for facilitating the Coaching Services, we may share a user’s information with a Coach’s information with a user.
With your direction or consent: We may share your information with third parties if you request or direct us to do so.
Compliance with law: We may share your information with a court, a regulatory entity, law enforcement personnel, or pursuant to a subpoena, to comply with applicable law or any obligations thereunder.
In the context of a transaction: We may share your information in connection with an asset sale, merger, bankruptcy, or other business transaction.

3. Social and General Information Tools
We use several publicly available tools and information exchange resources, such as (but not limited to) a blog, a Facebook page, an Instagram account, and others (collectively “Social and General Information Tools”). Any information you provide or share while using Social and General Information Tools may be read, accessed, collected by that site and users of that site according to their Privacy Policy.

4. Links
The Platform may contain links to other websites as Google, services or offers which are owned, operated or maintained by third parties. If you click on a third-party link, you will be directed to that third website or service. The fact that we link to a website or service is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not have control over third party websites and services, and we do not have control over their privacy policies and terms of use.

5. Security of Information
While using any Internet-based service carries inherent security risks that cannot be 100% prevented, our systems, infrastructure, encryption technology, operation and processes are all designed, built and maintained with your security and privacy in mind. We apply industry standards and best practices to prevent any unauthorized access, use, and disclosure. We comply with all applicable federal laws, state laws, and regulations regarding data privacy.

6. Compliance with Laws and Law Enforcement
We cooperate with government and law enforcement officials to enforce and comply with the law. We may disclose information necessary or appropriate to protect the safety of the public or any person, to respond to claims and legal process (including but not limited to subpoenas), and to prevent or stop activity that may be illegal or dangerous. You should also be aware that Coaches may be obliged to disclose information to law enforcement or other authorities to conform to their professional and legal responsibilities. Specifically, and without limitation, you should be aware that the law requires mental health professionals to disclose information and/or take action in the following cases: (a) reported or suspected abuse of a child or vulnerable adult; (b) serious suicidal potential; (c) threatened harm to another person; (d) court-ordered presentation of treatment.

7. Changes to the Privacy Policy
We may update this privacy statement at our sole discretion. The date of the last revision of this policy appears at the end of this page. We encourage you to periodically review this page for the latest information on our Privacy Policy and practices. Regardless of changes to our Privacy Policy, we will never use the information you submit under our current privacy notice in a new way without first notifying you and giving you the option to stop using the Platform.

8. Contacting us
If you have any questions or concerns about this Privacy Policy or our privacy-related practices, please contact us by clicking the “Contact” link at the bottom of any page in our website.
Last Updated and Effective: January 9, 2022